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If you see multiple pending charges and do not have a confirmation email after checking your spam folder, it is likely you rorder did not go through.
These pending charges will end up falling off your statement.
If you would like to confirm that the charges are not associated with an order feel free to email us.

The clear stems will appear short when you open your box because they are designed to be the right height when fully asembled. A large amount of the height of the shorter stems is due to the included hardware.
Please check for assembled heights on the Content tabs of the flight stands.

There are a couple of naming conventions that we maintain throughout the website for flight stands.
A Small Posable is a Small Posable no matter what game it is associated with.
The word "Custom" in the title indicates there is a Custom bit in the kit for that model specicially.
A Doomsday Ark Custom Large Flat is the Large Flat kit with a custom Doomsday Ark kit for instance.
The heights of each flight stand are not uniform, many reasons for this such as Inceptors having a different height requirement than Hammerheads for instance along with the hardware height differences between Medium Small and Large Flat kits.

If you reached the Thank You For Your Order page and you don't have a confirmation email.
Start by checking your Spam folder.
We occasionally have orders with typos in the email contact.
The final option is that the order was not fully processed fully due to incorrect payment information or card processing company error.

If you notice the address is incorrect on your order, please contact us.
We can change the address of any order that has not been picked up by the carrier.
Please do not place a second order.

Prior to shipping we can add or remove items from your order and can make sure you don't pay shipping twicec. We may not see the second order to combine them, so please contact us if you place two orders.

When we print your label we ship your package, we don't hold onto it.
Almost universally if you have tracking your package will be scanned that day or the next business day and should update by that evening.

If you do not see a live tracking scan within 2 business days, please contact us so we can make sure you get your package on time.

On occasion, carriers will not scan packages. This means something went wrong and we would love to fix it quickly. So contact us and we will take care of you.

Your entire order will ship when the back order or preorder items are available to ship.
We are doing everything we can to get those items out in the mail as quickly as possible.
Estimated ship dates if provided are based upon a human's best guess, we try to provide these as a reasonable estimate of when we thing things should arrive or be completed.